Refund for ISSK students | General Students' Commitee

Here we explain how to apply for a refund. When you apply for a refund, you are basically giving back your semester ticket. You will get the full amount for the semester ticket back. You can see exactly how much that is here: Information on the semester ticket. Among other things, this also means that you have to buy tickets if you want to use public transport in the area covered by the semester ticket (e.g. in Mainz).

This is for ISSK students who are in their first semester and would like to get a refund for the first semester ticket they received.

That's what this page is about

Students in the 1st ISSK semester

Students in the 1st ISSK semester

Are you in your first semester at ISSK? Then this section applies to you. You have the possibility to get a refund for the first semester ticket you get. Here we explain how you have to proceed.

Apply for refund

How to apply for a refund, we explain in the Step-by-step guide.

Note the application periods. These are the periods during which you can submit the application. When you submit an application, the application must arrive at the ISSK within this period. IMPORTANT: It is not enough to fill in the form online within the application period. The application must be received by ISSK during this time! It is therefore also not sufficient to post the application on the last day in the application period, because the application will not arrive on time that way. It is not the postmark that counts, but when the application is received by ISSK.

Generally speaking, the application periods are as follows:

Summer semester	Start	Start of the lecture period of the spring semester
	End	30 days after the beginning of the lecture period of the spring semester*
Winter semester	Start	Start of the lecture period of the autumn semester
	End	30 days after the beginning of the lecture period of the autumn semester*
The application website will be activated 2 working days before the start of the application period and closed after the end of the application period.
These are so-called preclusion periods. This means that any claim for refund is forfeited if the application is not received by us in good time. This means that the application must be received by us in good time and that it is not possible to postpone or extend the deadline.
* If the day on which the deadline expires falls on a Saturday, Sunday or public holiday, the following working day shall be deemed to be the end of the deadline (in accordance with para. 5 (3) last sentence of the Semesterticket hardship regulations).

Step-by-step guide

Note the claim periods in which you can submit a claim. You can find them in the section Apply for refund. It is not enough to fill out the form online within the application period. The application must be received by ISSK during this time! It is therefore also not sufficient to post the application on the last day in the application period, because the application will not arrive on time that way. It is not the postmark that counts, but when the application is received by ISSK.

Proceed as follows:

1.	Create online application
	You must first create your application form online. You will find the link at the end of this step 1. Please pay attention to the following things:
	Page 1: "Form finder"
	Select the reason for application "refund (ISSK)". Select the semester as follows: Spring semester is your first ISSK semester → Winter semester (WiSe or WS) Autumn semester is your first ISSK semester → Summer semester (SoSe or SS)
	Page 2: "Personal data"
	Enter your own data, not the data of other people. Also make sure that all information is correct. These cannot be changed later. Please make sure that you have entered your e-mail address correctly. If necessary, we will communicate with you via your email address. If it is incorrect, we will not be able to write to you and will have to reject your application if something is missing, etc.
	Page 3: "Bank details"
	Think about which account the money (= the contribution for the semester ticket. You can see exactly how much that is here: Information on the semester ticket) should be transferred to if we approve your application. Please enter the appropriate account information correctly. Ask the bank for the IBAN and BIC of the account to which the semester ticket fee should be transferred if we approve your application. Accounts at banks that are not in Germany also have an IBAN and a BIC.
	Page 4: "Documents"
	Click here on "Semesterticket (Original)" even if you only possess the digital semester ticket. Please also confirm that you agree to the electronic storage of your data.
	Page 5: "Summary"
	Check your information for correctness and correct your information if necessary. Please really make sure that your information is correct. Especially your name and email address should be correct. This is the last opportunity to correct any incorrect information. If your information is correct, click on "Finish". You will not be able to correct your data after this. You will then receive an email at the email address you provided with the application form in PDF format.
	Here, you find the forms for semester ticket refund.
2.	Print and sign application form
	After you complete the online form, you will receive an automatic email to the email address you provided in the online form. Attached to the email is the application in PDF format. You must print the application in PDF format and sign it personally by hand! A digital signature (on the tablet, with copied signature or similar) is not sufficient. We cannot and will not process an application with a digital signature!
3.	Send signed application form to ISSK
	Now you have to send the application either by mail or by fax to the ISSK. You do not need to send the semester ticket if you only have it digitally (this is usually the case). Send the application to the following address (by physical mail or fax):
	Physical mail:	Johannes Gutenberg-Universität Mainz ISSK 55099 Mainz Deutschland
	Fax:	+49-6131-39-57400
	You must send the application to ISSK by mail or fax. Please note the application periods in which you can submit an application. You can find these in the section Apply for refund. It is not sufficient to fill in the form online within the application period. The application must be received by ISSK within this period! An e-mail (e.g. with a scan) is also not sufficient. We cannot and will not process a scanned application! The application can also be handed in personally to Ms. Hahne during the opening hours of the ISSK (opening hours are usually on Tuesday, Wednesday and Friday mornings, but may vary). The corresponding address is: Johannes Gutenberg University Mainz Binger Str. 14-16 Room 02-302 D-55122 Mainz

You can find out what happens after you have submitted your application here: WHat happens next?

Important notes

Print the application form PDF file and sign by hand. A digital signature (e.g. on a tablet, or by inserting a scanned signature) is not sufficient. We cannot and will not deal with such applications.
Send the signed application form by physical mail or fax. It is not sufficient to submit the signed application form by e-mail as a scan or similar. We cannot and will not handle such applications.
Submit the application on time. Please note the application deadline above. We must have received the application by this time. It is not sufficient to have only filled out the online form by then.
Please be patient. See more in the next section: What happens next?

What happens next?

You will receive a message to your student email address from ISSK when your application and any additional documents have been received. The ISSK then collects all applications from ISSK students in the first semester. At the end of the application period, the ISSK will hand over all applications (with semester ticket, if it was at the ISSK) to us, the Department of Transport at the AStA of the University of Mainz. We will then process the applications.

Allow approximately 3-4 months from the day we receive applications collected from ISSK. This is approximately how long it will take us to process your application. At the same time we receive many applications from other students of the University of Mainz. We therefore ask for your patience. This also means that you should not expect to be able to pay the next semester fee partially with the refund of the first semester ticket.

Therefore, please refrain from inquiries regarding the status of your application. Since such inquiries cost time that we can spend on processing applications, we will not answer them. You can find an explanation here: Why we no longer answer questions about the status of the application.

FAQ on refund for ISSK students in their first semester

By when do I have to submit the application?Please click button to expand or collapse content

You can find the application deadline here: Apply for refund.

Is it enough to submit the application online?Please click button to expand or collapse content

No. You only create the application form online. You must print out the PDF file you create, sign it by hand, and send any additional documents.

You can find a detailed step-by-step guide here: Step-by-step guide.

Can I sign the application document digitally?Please click button to expand or collapse content

No. A digital signature (e.g. on a tablet, or by inserting a scanned signature) is not sufficient. We cannot and will not handle such applications. The application must be signed by hand on a printed form.

You can find a detailed step-by-step guide here: Step-by-step guide.

Can I also submit the signed application form later?Please click button to expand or collapse content

No. The hand-signed form must be received by ISSK no later than the deadline.

You can find a detailed step-by-step guide here: Step-by-step guide.

How will I know that my application has arrived?Please click button to expand or collapse content

ISSK will send a confirmation of receipt to your student email address when your application and any additional documents have been received.

Will I receive the refund before I have to pay the next semester's tuition?Please click button to expand or collapse content

No. Allow approximately 3-4 months from the day we receive applications collected from ISSK. This is approximately how long it will take us to process your application. At the same time we receive many applications from other students of the University of Mainz. We therefore ask for your patience. This also means that you should not expect to be able to pay the next semester fee partially with the refund of the first semester ticket.

I did not get a semester ticket, what now?Please click button to expand or collapse content

The JGU Germany semester ticket is digital. It is issued via a separate application from Mainz Mobility. You can find all relevant information on the university's homepage: Deutschlandticket – Studying (uni-mainz.de)

If you have paid the semester fee but the Germany semester ticket is not displayed, please contact the Student Services Department. You can find contact details here: Student Service Center – Studying (uni-mainz.de)

Why may I submit an application?

ISSK has different semester times than the rest of University of Mainz. This looks as follows:

ISSK	Rest of the JGU
Spring semester Semester period: End of February until end of July Lecture period: Ende of February until end of May	•••
	Summer semester Semester period: 01 April until 30 September Lecture period: mid-April until early July
Autumn semester Semester period: End of August until end of January Lecture period: End of August until end of November
	Winter semester Semester period: 01 October to 31 March Lecture period: mid-October to early February
•••

The periods during which the semester ticket is valid correspond to the semester periods of the JGU. Therefore, ISSK students who are in their first ISSK semester in the fall semester, for example, will receive a semester ticket for the summer semester at the beginning. However, they are enrolled for less than three months in the "normal" summer semester and therefore have the option of having the semester ticket refunded.