Why we no longer answer questions about the status of the application

We will no longer answer e-mails about the status of one's own application or when refund can be expected. Despite repeated requests in the newsletter and on the homepage to refrain from such enquiries, we receive dozens of such emails every week. We are only two representatives and unfortunately, due to the pandemic situation, we only make it to the office about twice a week to process the requests. It takes a lot of time to answer the mails, so it only delays the processing of applications even more.

If any documents are missing, we always get back to you, so enquiries about this are also not necessary..

The normal postal delivery or fax should not be a problem – please take into account that we cannot personally answer every applicant with hundreds of applications whether the documents have arrived safely. If you want to be 100% sure that the documents will arrive, send them by registered mail or drop them directly into the AStA mailbox.

If some of your fellow students have already received money and you still haven't heard back, there is no reason to panic. We are working on the supplements one by one and do not send them all to our financial officer at the end, so that some logically receive their transfer earlier than others. At this point we would like to point out that all motions have to be reviewed and signed by the board as well, so we can't nimbly approve and transfer a motion if there is traffic. The transfer is done by our financial officer, who holds the office alone and therefore cannot do more than one person is capable of.

Translated with www.DeepL.com/Translator (free version)
Please keep in mind that, unlike the Bafög office, we are only a handful of volunteer students who work for less than minimum wage and want to get the best deal for you wherever possible.

We often receive very polite and well-intentioned emails, but often also demanding and sometimes disrespectful messages - this saps our energy and prevents us from working through everything as quickly as possible.

If you have any other questions or concerns, we are of course still available by email and in our telephone consultation hours. We know that everyone has an individual situation and that not all questions are covered by our FAQ. This should not discourage you from addressing your concerns, which may be justified in individual cases.

If you have not received your money by the end of the summer semester (30.09.2021), you are welcome to contact us. If you need support due to general financial concerns, you are welcome to contact the Social Affairs Office.

We thank you for your patience and wish you the best,

Wito and Frieda (Department of Transport)