FAQ for refund of the semester ticket

Due to the high number of applications, processing may be delayed. We ask for your understanding.

On this page we answer frequently asked and arising questions about applications for refund. The FAQ about the Semesterticket subsidy can be found here: FAQ about the subsidy for the semester ticket.

If your question does not appear here, please feel free to contact us. You can find our contact details on the right (on your PC) or below (on your smartphone).

Questions regarding the application

First, you create your application online. This generates a PDF file. You must print this out and sign it by hand. A digital signature (e.g. inserting a scanned signature or signing on a tablet) is not sufficient. Then you send us the signed application with all the necessary documents by post or fax.

You can find the application link and step-by-step instructions here: Application for refund.

You can find the application periods listed here: Application for refund. The date on which we receive the application is decisive.
No. The deadlines are preclusive deadlines. This means that they cannot be extended or postponed. They are therefore mandatory. The date on which the application is received by us is decisive.
No. Since there are only digital semester tickets, you do not need to send a semester ticket with your application.

Questions about the reasons for refund

No. The list is exhaustive. This means that we are only allowed to refund the semester ticket for these reasons. The only exception is in the case of early exmatriculation (see below).
If you de-register by April 30 (summer semester) or October 31 (winter semester), you can request a refund of your semester fee from the Student Secretariat: Exmatriculation – Studying (uni-mainz.de)
No. We are only allowed to refund semester tickets if one of the refund reasons applies to you. You can find all the refund reasons here: Reasons for refund.
Since you are applying for a refund for a semester ticket, which is only valid for a corresponding semester period, we can of course only credit the times in which the ticket is also valid. The semester period for the winter semester runs from 1 October to 31 March, the period of the summer semester from 1 April to 30 September.

After submission of the application

Now we ask you to be patient. We will process your application as quickly as possible. However, experience shows that we always receive a lot of applications, which is why it can take a while to process them.
Once we have received your application, you will receive an automatic email when we mark it as received.

If you have sent us your application but have not yet received confirmation of receipt, please contact us. Write to rueckerstattung-semtick@asta.uni-mainz.de and include your application number.

You will first receive an automatic email stating whether we have approved or rejected your application. If your application is rejected, you will also receive a rejection notice.

After your application has been decided

It may take a while after you receive an email saying that your application has been approved. On average, you can expect it to take up to 2 months. If we need an unusually long time, you can write to us at: rueckerstattung-semtick@asta.uni-mainz.de. Please include your application number.

No, that is not possible. If we approve an application, the semester ticket will be invalidated and cannot be reactivated during the current semester.

After the email that your application has been rejected, you will receive a rejection notice. This may take a while. Everything else will be stated in it.

Your question does not appear here?

Then feel free to contact us. You can find our contact details at the top right of the page (on PC) or at the bottom (on smartphone).