Semester ticket refund

Due to the current pandemic situation, we are only partially in the office.
Application processing may therefore be delayed.
We apologize for any inconveniences.

 
On this page you will get all information about the refund of the semester ticket. This means:

  • What does refund mean?
  • For what reasons can you have your semester ticket refunded?
  • When can you apply for a refund?
  • How does the application process work?

If you are a holder of free public transport tokens, you can get your information here: Refund for holders of free public transport tokens

What does refund mean?

In case of a refund, you will receive the full amount for the semester ticket back. You can find out exactly how much this is on the information page about the semester ticket: Info about the semester ticket

In the course of this, however, you also lose the rights that go with it. This means, for example, that you have to buy tickets if you want to use public transport.

Reasons for refund

Under certain conditions (link in German), you can have your semester ticket (the amount allotted to finance the student use of public transport) refunded by the AStA. You find thos conditions in the Hardship Regulations (in German).

Note:
The possibility of refunding the semester ticket due to the Corona crisis and the implementation of the "digital" semester does not exist (at this time). This is mainly due to the fact that the contracts with the transport associations do not take such a situation into account. Currently we are in contact with the associations; all changes will be published on our homepage! (As of July 9, 2020)

All reasons for refund are listed in the Hardship Regulations (in German). The paragraphs below refer to the Hardship Regulations:

  1. Study-related stay for at least three months outside the area of validity of the AStA semester ticket (§ 2 para. 1 item 1)
    This means, e.g., Erasmus semesters abroad, but also internships outside the semester ticket area. The prerequisite is that the respective stay is study-related. In the case of internships, we usually require a certificate from the Examination Office.
  2. Carrying out the practical year (PJ) of medical students outside the area of validity of the AStA semester ticket (§ 2 para. 1 item 2)
    It is important that at least 3 months of the semester take place outside the semester ticket area due to the PJ. This means: if you apply for refund for the winter semester (October 01 till March 31) you must be outside the ticket area for at least 3 months of this winter semester period due to the PJ.
    If this is not the case, because you are at the end of your PJ, refund reason 7 might fit.
  3. Semester of leave (§ 2 para. 1 item 3)
    This means a semester of leave applied for and approved by Student Services.
  4. "Aufbaustudium" under the condition of § 2 para. 1 (§ 2 para. 1 item 4)
  5. Enrollment at two universities in the AStA semester ticket area, insofar as the AStA semester ticket is the cheaper ticket (§ 2 para. 1 item 5)
    If the tickets have the same price, it can only be refunded at one (1) university.
  6. Carrying out a doctorate, provided that it does not require any attendance obligations at the university location and you live outside the semester ticket area (§ 2 para. 1 item 6 as well as § 2 para. 2)
    The prerequisite is that your place of residence or actual place of stay is outside the semester ticket area. You must prove this, e.g. with a certificate of registration or a copy of both sides of your Personalausweis.
  7. Confirmation from the examination office that you have fulfilled the requirements for registering for the final examination, provided that the applying student does not have any attendance obligations at the university location and lives outside the semester ticket area (§ 2 para. 1 item 7 as well as § 2 para. 2)
    In any case, we need a confirmation from your examination office. This confirmation must state that you (a) meet the requirements for registering for the final examination and (b) do not have any attendance obligations at the university location. It is also a prerequisite that your place of residence or actual place of stay is outside the Semesterticket area. You must prove this, e.g. with a certificate of registration or a copy of both sides of your Personalausweis.
  8. Distance learning courses without compulsory attendance (§ 2 para. 1 item 8 as well as § 2 para. 2)
    The prerequisite is that your place of residence or actual place of stay is outside the semester ticket area. You must prove this, e.g. with a certificate of registration or a copy of both sides of your Personalausweis.
  9. For severely disabled students who are entitled to transportation according to the Ninth Book of the Social Security Code (Sozialgesetzbuch) and can prove that they are in possession of the supplementary sheet to the severely disabled student ID and the corresponding token (§ 2 para. 3)
    The Autonomous Department for the Disabled and Chronically Ill is responsible for processing these applications. Further information can be found here: Refund for holders of tokens for free rides on local public transport (in German)
  10. If, due to illness or disability, the use of transportation in the AStA semester ticket area was not possible for at least three months of the respective semester (§ 2 para. 4)
    For this purpose, we require a medical certificate stating that the use of public transport (in the semester ticket area) was or is not possible. This certificate must also state the period of time from when to when this statement applies. This can also be "until further notice", but we need time specifications in the certificate.
  11. If you have been enrolled at the Johannes Gutenberg University Mainz for less than three months (§ 2a para. 6 item 1).
    This means both students who are enrolled for less than three months in a semester due to late enrollment (e.g. new ISSK students), but also students who complete their studies within the first three months of a semester and are exmatriculated. The enrollment or exmatriculation date on the university's certificate is decisive. In the case of exmatriculation within the first three months, however, we also refer to the information provided by the University of Mainz: Removal from the register of students
  12. If you enroll at the Johannes Gutenberg University Mainz after the end of the refund period (May 07 for the summer semester, November 07 for the winter semester, cf. § 5 para. 1 of the Hardship Regulations) and meet the requirements according to § 2 para. 1 or 3 (§ 2a para. 6 point 2)
    This is possible for you: (a) if you were enrolled after the refund period and either one of the reasons 1 to 8 applies to you, or (b) if you are severely disabled and are entitled to transportation according to the Ninth Book of the Social Security Code and can prove that you are in possession of the supplementary sheet to the severely disabled ID card and the corresponding token. In case (b) we refer you here: Refund for holders of tokens for free rides on local public transport (in German)

ISSK students please note this: Specifics for ISSK students

  • Non-use
    Non-use of the semester ticket in itself is not a reason for refund. It does not matter for what reasons you don't need use the ticket for or whether you live in the semester ticket area or not.
  • "Digital semester"
    The possibility of refunding the semester ticket due to the Corona crisis and the implementation of the "digital" semester does not exist (at this time). This is mainly due to the fact that the contracts with the transport associations do not take such a situation into account. Currently we are in contact with the associations; all changes will be published on our homepage! (As of July 9, 2020)
  • "Landesticket" of the State of Hesse
    Employees of the state of Hesse (e.g. substitutes at schools) receive a free public transport ticket that is valid throughout Hesse. This is not a reason for refund, because the non-use of the semester ticket is not a reason for refund (see above).

Application for refund

Step 1: Make online application

The application for refund of the semester ticket is generally processed via an online form. The respective form is available online at the corresponding application times. You can find these below in step 2.

This list is based on the list from "These are reasons for refund" in the Reasons for refund section on this page. For a description of each refund reason, see there.
 

  1. Study-related stay for at least three months outside the area of validity of the AStA semester ticket (§ 2 para. 1 item 1)
    → refund (overseas stay / PJ / doctorate / practical training)
  2. Carrying out the practical year (PJ) of medical students outside the area of validity of the AStA semester ticket (§ 2 para. 1 item 2)
    → refund (overseas stay / PJ / doctorate / practical training)
  3. Semester of leave (§ 2 para. 1 item 3)
    → refund (Semester of leave)
  4. "Aufbaustudium" under the condition of § 2 para. 1 (§ 2 para. 1 item 4)
  5. Enrollment at two universities in the AStA semester ticket area, insofar as the AStA semester ticket is the cheaper ticket (§ 2 para. 1 item 5)
    → refund (two universities in the tariff zone)
  6. Carrying out a doctorate, provided that it does not require any attendance obligations at the university location and you live outside the semester ticket area (§ 2 para. 1 item 6 as well as § 2 para. 2)
    → refund (overseas stay / PJ / doctorate / practical training)
  7. Confirmation from the examination office that you have fulfilled the requirements for registering for the final examination, provided that the applying student does not have any attendance obligations at the university location and lives outside the semester ticket area (§ 2 para. 1 item 7 as well as § 2 para. 2)
    → refund (attendance requirement exemption)
  8. Distance learning courses without compulsory attendance (§ 2 para. 1 item 8 as well as § 2 para. 2)
  9. For severely disabled students who are entitled to transportation according to the Ninth Book of the Social Security Code (Sozialgesetzbuch) and can prove that they are in possession of the supplementary sheet to the severely disabled student ID and the corresponding token (§ 2 para. 3)
    Refund for holders of tokens for free rides on local public transport (in German)
  10. If, due to illness or disability, the use of transportation in the AStA semester ticket area was not possible for at least three months of the respective semester (§ 2 para. 4)
    → refund (Illness)
  11. If you have been enrolled at the Johannes Gutenberg University Mainz for less than three months (§ 2a para. 6 item 1)
    → refund (late registration)
  12. If you enroll at the Johannes Gutenberg University Mainz after the end of the refund period (May 07 for the summer semester, November 07 for the winter semester, cf. § 5 para. 1 of the Hardship Regulations) and meet the requirements according to § 2 para. 1 or 3 (§ 2a para. 6 point 2)
    → refund (late registration)

ISSK students please note this: Specifics for ISSK students

You find the forms for semester ticket refund here

Step 2: Send application to us

After filling out the online form, an application is automatically created in PDF format. This application must be printed and sent to the Department of Transport with the required documents.

Refund (stay abroad / PJ / PhD program / internship)
  • Original semester ticket
  • Official proof of study-related stay abroad (e.g., Erasmus/Sokrates), PJ or internship with indication of duration (at least 3 months within a semester period); or official proof of PhD program and of actual residence during the PhD
  • stamped and addressed return envelope with German stamp [optional].
Application period in winter semester
01 September until 07 November
Application period in summer semester
01 September until 07 November
 
Enrolment at two universities
  • Semester ticket (original)
  • Proof of the semester ticket's share of the tuition fees at the other university
  • Certificate of enrolment for the other university
  • stamped and addressed envelope with German stamp [optional, if originals are required].
Application period in winter semester
01 September until 07 November
Application period in summer semester
01 September until 07 November
 
Absence semester
  • Semester ticket (original)
  • Great certificate of enrolment with note of leave of absence (original)
  • stamped and addressed envelope with German stamp [optional, if you would like the originals to be returned].
Application period in winter semester
01 September until 07 November
Application period in summer semester
01 September until 07 November
 
Exemption from compulsory attendance
  • Semester ticket (original)
  • Confirmation from the examination office that you have fulfilled the requirements for registering for the final examination, provided that the applying student has no attendance obligations at the university location
  • Proof of actual place of residence
  • stamped and addressed envelope with German stamp [optional, if you would like the originals to be returned].
Application period in winter semester
01 September until 07 November
Application period in summer semester
01 September until 07 November
 
Refund in case of illness
  • Semester ticket (copy)
  • Great certificate of study (original)
  • Medical certificate for at least 3 months stating that the means of transport in the semester ticket area were or are not usable.
  • stamped and addressed return envelope with a German stamp [optional, if you would like the originals to be returned].
Application period in winter semester
01 October until 31 March (official period of the winter semester)
Application period in summer semester
01 April until 30 September (official period of the winter semester)
 
Refund for students at the ISSK
  • Semester ticket (original)
Application period
Ab Enrollment date until no later than 30 days after enrollment date.
 
Refund in case of late enrolment
  • Semester ticket (original)
  • Study certificate with date (copy)
Application period
Ab Enrollment date until no later than 30 days after enrollment date.

The application must be received by physical mail or fax at the AStA by the mentioned deadlines of May 7 for the summer semester / November 7 for the winter semester. The day on which the application is received by us counts. This is a cut-off deadline, an extension of the deadline for the application is not possible.
 

by physical mail
AStA Universität Mainz
Arbeitsbereich für Verkehr
Staudingerweg 21
55128 Mainz
by fax
Fax number of the AStA secretary's office (see here)
 
The further communication takes place via e-mail.

Application by person of trust

If you are abroad before the refund period begins, you can authorize a trusted person to handle the refund. You can find the procedure below.

To prepare your refund during your stay abroad we recommend the following steps:

Before departure and before 1 March / 1 September:

  1. Find a contact person to whom your semester documents will be sent together with your study ticket, be it roommates in your flat share, your parents or friends.
  2. Please also deposit the documents proving your study-related stay with this contact person, and preferably also a power of attorney that this person may sign the request. Proof of a study-related stay can be, for example, a certificate from the Erasmus office, etc.

These steps are necessary because we need an application for reimbursement signed in original. Alternatively, you could send the signed request form by (physical!) mail. However, this will probably cost a lot of postage and take a long time. As soon as we have processed your application, you will receive an e-mail informing you that your request has been reviewed and, if applicable, that some documents may be missing. Attached to this e-mail is a pdf file with a form for subsequent submission.

After you have received the e-mail with the submission form:

  1. Forward this e-mail to your contact person
  2. The contact person prints out the subsequent submission form
  3. The contact person sends us the printed supplementary request form by post with the receipts and the semester ticket that was deposited with them.

The subsequent submission form ensures that we can quickly match your semester ticket and vouchers with your request.

Specifics for ISSK students

The following special rules apply to ISSK students:

For ISSK students, due to different event periods, the application is online the entire semester (winter semester until 31 March / summer semester until 31 September). The applications are collected at the Internationales Studien- und Sprachenkolleg Mainz until the mentioned deadlines (30 days after enrolment at the latest) and forwarded to the Department of Transport. Please contact the ISSK for their opening hours at studienkolleg@uni-mainz.de.

How do I identify myself in the cafeteria?

You must send the original semester ticket with your application. In order to be able to identify yourself in the Mensa during the processing time, in which the semester ticket is in the AStA, a certificate of study together with your identity card/passport is sufficient.

Questions/feedback on a current application

Due to the current pandemic situation, we are only partially in the office.
Application processing may therefore be delayed.
We apologize for any inconveniences.

 
If you have already submitted an application, but have a question, feedback or similar, write to: rueckerstattung-semtick@asta.uni-mainz.de. Be sure to include your application number.

Information for holders of free public transport tokens

If you are a holder of free public transport tokens, you can get your information here: Refund for holders of free public transport tokens

Information on subsidy for the semester ticket

Information about the semester ticket subsidy can be found here:Information on subsidy for the semester ticket.