Refund of the semester ticket

Due to the current pandemic situation, we are only partially in the office.
Application processing may therefore be delayed.
We apologize for any inconveniences.

 
On this page you will get all information about the refund of the semester ticket. This means:

  • What does refund mean?
  • For what reasons can you have your semester ticket refunded? For what reasons not?
  • When can you apply for a refund?
  • How does the application process work?

If you are a holder of free public transport tokens, you can get your information here: Refund for holders of free public transport tokens

What does refund mean?

In case of a refund, you will receive the full amount for the semester ticket back. You can find out exactly how much this is on the information page about the semester ticket: Info about the semester ticket

In the course of this, however, you also lose the rights that go with it. This means, for example, that you have to buy tickets if you want to use public transport.

Reasons for refund

Under certain conditions (link in German), you can have your semester ticket (the amount allotted to finance the student use of public transport) refunded by the AStA. You find thos conditions in the Hardship Regulations.

Note:
The possibility of refunding the semester ticket due to the Corona crisis and the implementation of the "digital" semester does not exist (at this time). This is mainly due to the fact that the contracts with the transport associations do not take such a situation into account. Currently we are in contact with the associations; all changes will be published on our homepage!

A list of all reasons for refund with all important information (explanations, reason to be selected, required documents, application periods) can be found here:

All reasons for refund with explanations

A list of all reasons for refund with all important information (explanations, reason to be selected, required documents, application periods) can be found here:

All reasons for refund with explanations

All reasons for refund are listed in the Hardship Regulations. This is just an overview.

  1. Study-related stay for at least three months outside the area of validity of the AStA semester ticket
  2. Carrying out the practical year (PJ) of medical students outside the area of validity of the AStA semester ticket
  3. Semester of leave
  4. "Aufbaustudium" under the condition of § 2 para. 1
  5. Enrollment at two universities in the AStA semester ticket area, insofar as the AStA semester ticket is the cheaper ticket
  6. Carrying out a doctorate, provided that it does not require any attendance obligations at the university location and you live outside the semester ticket area
  7. Confirmation from the examination office that you have fulfilled the requirements for registering for the final examination, provided that the applying student does not have any attendance obligations at the university location and lives outside the semester ticket area
  8. Distance learning courses without compulsory attendance
  9. For severely disabled students who are entitled to transportation according to the Ninth Book of the Social Security Code (Sozialgesetzbuch) and can prove that they are in possession of the supplementary sheet to the severely disabled student ID and the corresponding token
    The Autonomous Department for the Disabled and Chronically Ill is responsible for processing these applications. Further information can be found here: Refund for holders of tokens for free rides on local public transport (in German)
  10. If, due to illness or disability, the use of transportation in the AStA semester ticket area was not possible for at least three months of the respective semester
  11. If you have been enrolled at the Johannes Gutenberg University Mainz for less than three months
  12. If you enroll at the Johannes Gutenberg University Mainz after the end of the refund period (May 07 for the summer semester, November 07 for the winter semester, cf. § 5 para. 1 of the Hardship Regulations) and meet the requirements according to § 2 para. 1 or 3

New ISSK students please note this: Specifics for new ISSK students

A list of all reasons for refund with all important information (explanations, reason to be selected, required documents, application periods) can be found here:

All reasons for refund with explanations

  • Non-use
    Non-use of the semester ticket in itself is not a reason for refund. It does not matter for what reasons you don't need use the ticket for or whether you live in the semester ticket area or not.
  • "Digital semester"
    The possibility of refunding the semester ticket due to the Corona crisis and the implementation of the "digital" semester does not exist (at this time). This is mainly due to the fact that the contracts with the transport associations do not take such a situation into account. Currently we are in contact with the associations; all changes will be published on our homepage!
  • "Landesticket" of the State of Hesse
    Employees of the state of Hesse (e.g. substitutes at schools) receive a free public transport ticket that is valid throughout Hesse. This is not a reason for refund, because the non-use of the semester ticket is not a reason for refund (see above).

Application for refund

Here we describe the best way to apply if you are submitting the application yourself.

You also have the option of issuing a power of attorney to a person you trust so that they can submit the application on your behalf. This is useful, for example, if you are abroad. You can find more information here: Application by person of trust

Step 1: Make online application

The application for refund of the semester ticket is generally processed via an online form. The respective form is available online at the corresponding application times. You can find these below in step 3.

A list of all reasons for refund with all important information (explanations, reason to be selected, required documents, application periods) can be found here:

All reasons for refund with explanations

New ISSK students please note this: Specifics for new ISSK students

You find the forms for semester ticket refund here

Step 2: Sign application, attach required documents

After filling out the online form, an application will be created in PDF format. This PDF file will be sent to the email address you entered in the online form. Therefore, it is important that you provide a correct e-mail address! You have to print this PDF file and sign it originally. A digital signature (e.g. on a tablet) is not sufficient!

Which documents you have to send, you will find in the box "Required documents for the application + application deadlines" in the next step.

Step 3: Send application to us

Send the original signed application with the required documents to the Department of Transport.

A list of all reasons for refund with all important information (explanations, reason to be selected, required documents, application periods) can be found here:

All reasons for refund with explanations

The application must be received by physical mail or fax at the AStA by the mentioned deadlines (see box "Required documents for the application + application deadlines" here in Step 2). The day on which the application is received by us counts. This is a cut-off deadline, an extension of the deadline for the application is not possible. Sending the application by e-mail (e.g. as a scan) is not possible!
 

by physical mail
AStA Universität Mainz
Arbeitsbereich für Verkehr
Staudingerweg 21
55128 Mainz
by fax
Fax number of the AStA secretary's office (see here)
 
The further communication takes place via e-mail.

Application by person of trust

If you are abroad before the refund period begins, you can authorize a trusted person to handle the refund. You can find the procedure below.

To prepare your refund during your stay abroad we recommend the following steps:

Before departure and before 1 March / 1 September:

  1. Find a contact person to whom your semester documents will be sent together with your study ticket, be it roommates in your flat share, your parents or friends.
  2. Please also deposit the documents proving your study-related stay with this contact person, and preferably also a power of attorney that this person may sign the request. Proof of a study-related stay can be, for example, a certificate from the Erasmus office, etc.

These steps are necessary because we need an application for reimbursement signed in original. Alternatively, you could send the signed request form by (physical!) mail. However, this will probably cost a lot of postage and take a long time. As soon as we have processed your application, you will receive an e-mail informing you that your request has been reviewed and, if applicable, that some documents may be missing. Attached to this e-mail is a pdf file with a form for subsequent submission.

After you have received the e-mail with the submission form:

  1. Forward this e-mail to your contact person
  2. The contact person prints out the subsequent submission form
  3. The contact person sends us the printed supplementary request form by post with the receipts and the semester ticket that was deposited with them.

The subsequent submission form ensures that we can quickly match your semester ticket and vouchers with your request.

Notes for medical students in their practical year (PJ)

In order to receive a refund due to the PJ, you must prove that you are not in the semester ticket area for at least 3 months. For this purpose, we need appropriate evidence showing where you will complete your PJ (or individual tertials), in addition to the application document.

If you are at the end of your PJ and therefore will be outside the Semesterticket area for less than 3 months, you are probably about to take your final exam. In this case, you can apply for a refund due to exemption from compulsory attendance. In addition to the application document, we need a certificate from the Universitätsmedizin stating that you have both fulfilled all requirements for the final exams and that you are no longer required to be present.

For this certificate please contact the study office for the practical year (PJ). You can find the contact details here: Studienbüro für das Praktische Jahr der Universitätsmedizin Mainz (in German).

Specifics for new ISSK students

For ISSK students, due to different event periods, the application is online the entire semester, meaning:

Questions about the refund of the semester ticket

Questions/feedback on a current application

Due to the current pandemic situation, we are only partially in the office.
Application processing may therefore be delayed.
We apologize for any inconveniences.

 
If you have already submitted an application, but have a question, feedback or similar, write to: rueckerstattung-semtick@asta.uni-mainz.de. Be sure to include your application number.

FAQ about the refund of the semester ticket

We have collected the most frequently asked questions about semester ticket refund and subsidy and the answers to them here: FAQ about refund and subsidy of the semester ticket

Information for holders of free public transport tokens

If you are a holder of free public transport tokens, you can get your information here: Refund for holders of free public transport tokens

Information on subsidy for the semester ticket

Information about the semester ticket subsidy can be found here: Information on subsidy for the semester ticket.

All reasons for refund with explanations

Here you will find all the reasons for refund with detailed explanations. In addition, you will find detailed information about which documents you need to submit your application, what the application deadlines are, etc. Please read it carefully for your application point. This makes it easier for us and for you.

You can find step-by-step instructions for the application process here: Application for refund.

1 Reason for refund:
Study-related stay for at least three months outside the area of validity of the AStA semester ticket
This means, e.g., Erasmus semesters abroad, but also internships outside the semester ticket area. The prerequisite is that the respective stay is study-related. In the case of internships, we usually require a certificate from the Examination Office.
Hardship Regulations § 2 para. 1 item 1
Application reason to be selected refund (overseas stay / PJ / doctorate / practical training)
Required documents
  • Printed and hand-signed application form (no digital signature!) that you have created via our application homepage
  • Semester ticket (original)
  • Official proof of study-related stay outside of the semester ticket area with exact indication of duration (at least 3 months within a semester period)
  • Stamped and addressed return envelope with German stamp [optional, if you want originals back, e.g. the student ID card]
Application period Summer semester: March 01 until May 07*
Winter semester: September 01 until November 07*
These are preclusion periods ("Ausschlussfristen"). This means that any claim for refund will be forfeited if the application is not received by us in due time. It follows that the application must be received by us in time and that a deadline postponement, extension or similar is not possible.
* If the day on which the deadline expires falls on a Saturday, Sunday or public holiday, the following working day shall be deemed to be the end of the deadline. (according to § 5 para. 1 last sentence of the Semester Ticket Hardship Regulations).

2 Reason for refund:
Carrying out the practical year (PJ) of medical students outside the area of validity of the AStA semester ticket

Please note the following: Notes for medical students in their practical year (PJ). It is important that at least 3 months of the semester take place outside the semester ticket area due to the PJ. This means: if you apply for refund for the winter semester (October 01 till March 31) you must be outside the ticket area for at least 3 months of this winter semester period due to the PJ.

If this is not the case, because you are at the end of your PJ, refund reason 7 might fit.

Hardship Regulations § 2 para. 1 item 2
Application reason to be selected refund (overseas stay / PJ / doctorate / practical training)
Required documents
  • Printed and hand-signed application form (no digital signature!) that you have created via our application homepage
  • Semester ticket (original)
  • Official proof of PJ with indication of exact duration (at least 3 months within a semester period)
  • Stamped and addressed return envelope with German stamp [optional, if you want originals back, e.g. the student ID card]
Application period Summer semester: March 01 until May 07*
Winter semester: September 01 until November 07*
These are preclusion periods ("Ausschlussfristen"). This means that any claim for refund will be forfeited if the application is not received by us in due time. It follows that the application must be received by us in time and that a deadline postponement, extension or similar is not possible.
* If the day on which the deadline expires falls on a Saturday, Sunday or public holiday, the following working day shall be deemed to be the end of the deadline. (according to § 5 para. 1 last sentence of the Semester Ticket Hardship Regulations).

3 Reason for refund:
Semester of leave
This means a semester of leave applied for and approved by Student Services.
Hardship Regulations § 2 para. 1 item 3
Application reason to be selected refund (Semester of leave)
Required documents
  • Printed and hand-signed application form (no digital signature!) that you have created via our application homepage
  • Semester ticket (original)
  • Great certificate of study with note of leave of absence (original)
  • Stamped and addressed return envelope with German stamp [optional, if you want originals back, e.g. the student ID card]
Application period Summer semester: March 01 until May 07*
Winter semester: September 01 until November 07*
These are preclusion periods ("Ausschlussfristen"). This means that any claim for refund will be forfeited if the application is not received by us in due time. It follows that the application must be received by us in time and that a deadline postponement, extension or similar is not possible.
* If the day on which the deadline expires falls on a Saturday, Sunday or public holiday, the following working day shall be deemed to be the end of the deadline. (according to § 5 para. 1 last sentence of the Semester Ticket Hardship Regulations).

4 Reason for refund:
"Aufbaustudium" under the condition of § 2 para. 1
Hardship Regulations § 2 para. 1 item 4
Application reason to be selected
Required documents
  • Printed and hand-signed application form (no digital signature!) that you have created via our application homepage
  • Semester ticket (original)
  • Offical proof for "Aufbaustudium" (original)
  • Stamped and addressed return envelope with German stamp [optional, if you want originals back, e.g. the student ID card]
Application period Summer semester: March 01 until May 07*
Winter semester: September 01 until November 07*
These are preclusion periods ("Ausschlussfristen"). This means that any claim for refund will be forfeited if the application is not received by us in due time. It follows that the application must be received by us in time and that a deadline postponement, extension or similar is not possible.
* If the day on which the deadline expires falls on a Saturday, Sunday or public holiday, the following working day shall be deemed to be the end of the deadline. (according to § 5 para. 1 last sentence of the Semester Ticket Hardship Regulations).

5 Reason for refund:
Enrollment at two universities in the AStA semester ticket area, insofar as the AStA semester ticket is the cheaper ticket
If the tickets have the same price, it can only be refunded at one (1) university.
Hardship Regulations § 2 para. 1 item 5
Application reason to be selected refund (two universities in the tariff zone)
Required documents
  • Printed and hand-signed application form (no digital signature!) that you have created via our application homepage
  • Semester ticket (original)
  • Certificate of enrolment for the other university
  • Proof of the semester ticket's share of the tuition fees at the other university
  • Stamped and addressed return envelope with German stamp [optional, if you want originals back, e.g. the student ID card]
Application period Summer semester: March 01 until May 07*
Winter semester: September 01 until November 07*
These are preclusion periods ("Ausschlussfristen"). This means that any claim for refund will be forfeited if the application is not received by us in due time. It follows that the application must be received by us in time and that a deadline postponement, extension or similar is not possible.
* If the day on which the deadline expires falls on a Saturday, Sunday or public holiday, the following working day shall be deemed to be the end of the deadline. (according to § 5 para. 1 last sentence of the Semester Ticket Hardship Regulations).

6 Reason for refund:
Carrying out a doctorate, provided that it does not require any attendance obligations at the university location and you live outside the semester ticket area
The prerequisite is that your place of residence or actual place of stay is outside the semester ticket area. You must prove this, e.g. with a certificate of registration or a copy of both sides of your Personalausweis.
Hardship Regulations § 2 para. 1 item 6 in combination with § 2 para. 2
Application reason to be selected refund (overseas stay / PJ / doctorate / practical training)
Required documents
  • Printed and hand-signed application form (no digital signature!) that you have created via our application homepage
  • Semester ticket (original)
  • Official proof of PhD program
  • Official proof of actual residence during the PhD
  • Stamped and addressed return envelope with German stamp [optional, if you want originals back, e.g. the student ID card]
Application period Summer semester: March 01 until May 07*
Winter semester: September 01 until November 07*
These are preclusion periods ("Ausschlussfristen"). This means that any claim for refund will be forfeited if the application is not received by us in due time. It follows that the application must be received by us in time and that a deadline postponement, extension or similar is not possible.
* If the day on which the deadline expires falls on a Saturday, Sunday or public holiday, the following working day shall be deemed to be the end of the deadline. (according to § 5 para. 1 last sentence of the Semester Ticket Hardship Regulations).

7 Reason for refund:
Confirmation from the examination office that you have fulfilled the requirements for registering for the final examination, provided that the applying student does not have any attendance obligations at the university location and lives outside the semester ticket area
In any case, we need a confirmation from your examination office. This confirmation must state that you (a) meet the requirements for registering for the final examination and (b) do not have any attendance obligations at the university location. It is also a prerequisite that your place of residence or actual place of stay is outside the Semesterticket area. You must prove this, e.g. with a certificate of registration or a copy of both sides of your Personalausweis.
Hardship Regulations § 2 para. 1 item 7 in combination with § 2 para. 2
Application reason to be selected refund (attendance requirement exemption)
Required documents
  • Printed and hand-signed application form (no digital signature!) that you have created via our application homepage
  • Semester ticket (original)
  • Confirmation from the examination office that you have fulfilled the requirements for registering for the final examination, provided that the applying student has no attendance obligations at the university location
  • Proof of actual place of residence
  • Stamped and addressed return envelope with German stamp [optional, if you want originals back, e.g. the student ID card]
Application period Summer semester: March 01 until May 07*
Winter semester: September 01 until November 07*
These are preclusion periods ("Ausschlussfristen"). This means that any claim for refund will be forfeited if the application is not received by us in due time. It follows that the application must be received by us in time and that a deadline postponement, extension or similar is not possible.
* If the day on which the deadline expires falls on a Saturday, Sunday or public holiday, the following working day shall be deemed to be the end of the deadline. (according to § 5 para. 1 last sentence of the Semester Ticket Hardship Regulations).

8 Reason for refund:
Distance learning courses without compulsory attendance
The prerequisite is that your place of residence or actual place of stay is outside the semester ticket area. You must prove this, e.g. with a certificate of registration or a copy of both sides of your Personalausweis.
Hardship Regulations § 2 para. 1 item 8 in combination with § 2 para. 2
Application reason to be selected
Required documents
  • Printed and hand-signed application form (no digital signature!) that you have created via our application homepage
  • Semester ticket (original)
  • Great certificate of study showing that you are pursuing a distance learning program (original)
  • Offical proof of actual place of residence
  • Stamped and addressed return envelope with German stamp [optional, if you want originals back, e.g. the student ID card]
Application period Summer semester: March 01 until May 07*
Winter semester: September 01 until November 07*
These are preclusion periods ("Ausschlussfristen"). This means that any claim for refund will be forfeited if the application is not received by us in due time. It follows that the application must be received by us in time and that a deadline postponement, extension or similar is not possible.
* If the day on which the deadline expires falls on a Saturday, Sunday or public holiday, the following working day shall be deemed to be the end of the deadline. (according to § 5 para. 1 last sentence of the Semester Ticket Hardship Regulations).

9 Reason for refund:
For severely disabled students who are entitled to transportation according to the Ninth Book of the Social Security Code (Sozialgesetzbuch) and can prove that they are in possession of the supplementary sheet to the severely disabled student ID and the corresponding token
The Autonomous Department for the Disabled and Chronically Ill is responsible for processing these applications. Further information can be found here: Refund for holders of tokens for free rides on local public transport (in German)
Hardship Regulations § 2 para. 3
Application period Summer semester: March 01 until May 07*
Winter semester: September 01 until November 07*
These are preclusion periods ("Ausschlussfristen"). This means that any claim for refund will be forfeited if the application is not received by us in due time. It follows that the application must be received by us in time and that a deadline postponement, extension or similar is not possible.
* If the day on which the deadline expires falls on a Saturday, Sunday or public holiday, the following working day shall be deemed to be the end of the deadline. (according to § 5 para. 1 last sentence of the Semester Ticket Hardship Regulations).

10 Reason for refund:
If, due to illness or disability, the use of transportation in the AStA semester ticket area was not possible for at least three months of the respective semester
For this purpose, we require a medical certificate stating that the use of public transport (in the semester ticket area) was or is not possible. This certificate must also state the period of time from when to when this statement applies. This can also be "until further notice", but we need time specifications in the certificate.
Hardship Regulations § 2 para. 4
Application reason to be selected refund (Illness)
Required documents
  • Printed and hand-signed application form (no digital signature!) that you have created via our application homepage
  • Semester ticket (original)
  • Great certificate of study (original)
  • Medical certificate for at least 3 months stating that the means of transport in the semester ticket area are not usable
  • Stamped and addressed return envelope with German stamp [optional, if you want originals back, e.g. the student ID card]
Application period The application may be submitted at any time during the current semester. Please note that the application must also be received by us during the respective semester.
Summer semester: April 01 until September 30
Winter semester: October 01 until March 31
These are preclusion periods ("Ausschlussfristen"). This means that any claim for refund will be forfeited if the application is not received by us in due time. It follows that the application must be received by us in time and that a deadline postponement, extension or similar is not possible.

11 Reason for refund:
If you have been enrolled at the Johannes Gutenberg University Mainz for less than three months

This means both students who are enrolled for less than three months in a semester due to late enrollment, but also students who complete their studies within the first three months of a semester and are exmatriculated. The enrollment or exmatriculation date on the university's certificate is decisive. In the case of exmatriculation within the first three months, however, we also refer to the information provided by the University of Mainz: Removal from the register of students

New ISSK students can find their information here: All important information about the application process for new ISSK students.

Hardship Regulations § 2a para. 6 item 1
Application reason to be selected refund (late registration)
Required documents
  • Printed and hand-signed application form (no digital signature!) that you have created via our application homepage
  • Semester ticket (original)
  • Certificate of study or exmatriculation with date (copy)
  • Stamped and addressed return envelope with German stamp [optional, if you want originals back, e.g. the student ID card]
Application period 30 days after enrollment/exmatriculation*
These are preclusion periods ("Ausschlussfristen"). This means that any claim for refund will be forfeited if the application is not received by us in due time. It follows that the application must be received by us in time and that a deadline postponement, extension or similar is not possible.
* If the day on which the deadline expires falls on a Saturday, Sunday or public holiday, the following working day shall be deemed to be the end of the deadline. (according to § 5 para. 1 last sentence of the Semester Ticket Hardship Regulations).

12 Reason for refund:
If you enroll at the Johannes Gutenberg University Mainz after the end of the refund period and fulfill the requirements according to § 2 paragraph 1 or 3
This is possible for you if you were enrolled after the refund deadline (summer semester: May 07*, winter semester: November 07*) and (a) either one of the reasons 1 to 8 applies to you, or (b) if you are severely disabled and are entitled to transportation according to the Ninth Book of the German Social Security Code (Sozialgesetzbuch) and can prove that you are in possession of the supplement to the severely disabled ID card and the corresponding token. In case (b) we refer you to this page: Refund for holders of tokens for free rides on local public transport (in German)
Hardship Regulations § 2a para. 6 item 1
Application reason to be selected refund (late registration)
Required documents
  • Printed and hand-signed application form (no digital signature!) that you have created via our application homepage
  • Semester ticket (original)
  • Certificate of study with date (copy)
  • All documents according to the reason for application that applies to you (please see the corresponding table on this page)
  • Stamped and addressed return envelope with German stamp [optional, if you want originals back, e.g. the student ID card]
Application period 30 days after enrollment/exmatriculation*
These are preclusion periods ("Ausschlussfristen"). This means that any claim for refund will be forfeited if the application is not received by us in due time. It follows that the application must be received by us in time and that a deadline postponement, extension or similar is not possible.
* If the day on which the deadline expires falls on a Saturday, Sunday or public holiday, the following working day shall be deemed to be the end of the deadline. (according to § 5 para. 1 last sentence of the Semester Ticket Hardship Regulations).

ISSK Reason for refund:
If you have been enrolled at the Johannes Gutenberg University Mainz for less than three months and are ISSK student

This one is exclusively for ISSK students in their first semester.

Please also note this: Specifics for new ISSK students

Hardship Regulations § 2a para. 6 item 1
Application reason to be selected refund (ISSK)
Required documents
  • Printed and hand-signed application form (no digital signature!) that you have created via our application homepage
  • Semester ticket (original)
  • Stamped and addressed return envelope with German stamp [optional, if you want originals back, e.g. the student ID card]
Application period 30 days after enrollment/exmatriculation*
These are preclusion periods ("Ausschlussfristen"). This means that any claim for refund will be forfeited if the application is not received by us in due time. It follows that the application must be received by us in time and that a deadline postponement, extension or similar is not possible.
* If the day on which the deadline expires falls on a Saturday, Sunday or public holiday, the following working day shall be deemed to be the end of the deadline. (according to § 5 para. 1 last sentence of the Semester Ticket Hardship Regulations).